SouceTap provides the tools to maximize customer retention and insure customer satisfaction.
SourceTap Support is a multi-channel support solution enabling you to track customer inquiries and issues submitted over the web or via a call center. Agents and customers can access the online knoweldge base, helping reduce the need for customers to call the support center and reducing the time agent's spend on each call. The issue tracking and case management modules allow intelligent routing of customer issues and for automatic escalation of issues based on your requirements.
SourceTap provides tools to help support managers track agent effectiveness and issue response times.